I hear lots of news that ViewQwest customer experience is one of the best out there. Is this really true? Id loved to share my ViewQwest experience and tips for those who are planning to sign up for a new Internet service Provider (ISP).
a) Being a boutique ISP, ViewQwest has little or no queues at the branches to sign up for this service. No waiting of 2 to 4 hours like other commercial ISPs. The 2 ViewQwest branches in Singapore have a clean simple layout.
- Personally I prefer the main Bukit Timah branch as it has a bright & cosy contemporary lounge feel to it.
- The other branch at Sim Lim is tucked at a corner the ground floor of Sim Lim Square. It might only look like a booth but the staffs are always willing to answer any queries that you might have. WiFi and Ethernet LAN cable is provided. So bring along your devices or use the computers provided at the booth to do speed test, torrent test, VPN or anything you want. Test it the next time you drop by SLS! If you are lucky you can find staff dancing for you like the video below. LOL.
b) Alternatively, you can simply sign up via online form and a customer service officer will call you soon. (From what I heard most ISP will call within 3 days)
c) If you are willing to wait till Mar, June, September, & December, ViewQwest offers at IT show will provide same contract with freebies! In the latest IT show, ViewQwest launched the new 2Gbps plan and upgrade all the lower tier speeds with same price.
Signing up to ViewQwest is relatively simple. Basically fill up 1 to 2 pages of forms and you are ready to for a fibernet experience.
Unfortunately, the installation of the nation’s OpenNet service will take 2 to 3 weeks to arrange and install. I understand that the new service providers are given very little control to OpenNet installation. New subscribers might not understand that the delay is caused by OpenNet and NOT ViewQwest. I had wished that someone notified me of this delay earlier.
Once OpenNet has been installed/tested, please call ViewQwest so installation can be arranged within 3-7 working days. A technician will arrive at your house to provide all the necessary modem, router and ViewQwest TV box with installation. The technician who came to my house was chatty and funny despite his old age. Installation ran quite smoothly for me.
I believe that after purchase service is where ViewQwest shines. Here are some instances where I contacted ViewQwest customer service.
1) Resolving Issues with Internet Service
I was having slow connection on one of the weekday nights and called ViewQwest 24/7 customer service support at 7.30pm. The officer patiently guided me through the process to adjust the router settings. Apparently the ASUS Router settings for LAN/DHCP Server— Default Gateway textbox should be emptied out. After I did that everything went to normal.
Technical officer advised to update the router firmware but Im unsure how to do it. So he offered to remotely control my Mac, update the router firmware and changed channels and other settings to optimize WiFi. I allowed total control to the technical officer. Within 15 minutes all systems got updated without me needing to do anything! Sigh of relief.
2) Checking speeds
Last weekend I decided to check my speed via speedtest.com and wasn’t too happy to receive 800Mbps out of 1Gbps. Being a nosy customer, I simply called and ONLY enquire on the minor speed drop. I have prior experience with other telcos who always answer that it is normal to receive 70 to 80% of the theoretical speed and ask to power off and on devices. That is the only extent that major telcos will go.
ViewQwest on the other hand, checked the backend systems on their server and came back to me to test the speed. Indeed it shot up to 924 Mbps. Thanks ViewQwest for listening to my “nitty gritty” requests.
3) Inquiry for upgrade from 1Gbps to 2Gbps
I leave a written message on ViewQwest website at midnight to show my interest to upgrade from 1Gbps to 2Gbps even when my contract haven’t ended. ViewQwest officer called me the next morning to guide me in the process of doing so. There wont be extra charges for upgrading from 1Gbps to 2Gbps. However, the 2 years contract will start from the date that you upgrade. Seems like a good deal for me, don’t you think? Im 1 form away from doubling my speed!
4) Prompt replies in Social Media
I use social media avenue for less critical questions that can benefit others with similar queries. So far the replies in facebook and hardwarezone forum has been quite promising. I was hoping the fibernet forum has been more active and customized for ViewQwest users. Nontheless, its great to have different contact options to resolve queries and issues!
ViewQwest customer service has been great since the day I got signed up. I do hope they continue to do so in the future. Kudos to the technical and customer service officers! Keep it up.
If you think you are safe to illegally download via torrents, think again. Latest news from Straits Times mention that more than 500 people in Singapore have allegedly downloaded Oscar-winning film Dallas Buyers Club illegally over the Internet, and now they may have to face the consequences. The law is really clamping on torrents as mentioned in the news since last year.
United States company Dallas Buyers Club LLC, which owns the film rights, wants compensation.
Acting on its behalf in Singapore – as part of its global campaign – is local law firm Samuel Seow Law Corporation.
The film studio has apparently identified more than 500 Singapore IP addresses – from subscribers of the three major Internet Service Providers (ISPs) Singtel, StarHub and M1 – where the movie was illegally downloaded.
Over the weekend, the law firm reportedly started sending letters to Internet users here asking for a written offer of damages and costs within three days of receiving the letter. It is not known how many have responded to the letter.
The 2013 film is based on the true story of an American’s quest to treat HIV in the mid-1980s. It won three Academy Awards, including Best Actor for Matthew McConaughey and Best Supporting Actor for Jared Leto.
Intellectual property lawyer Cyril Chua of ATMD Bird & Bird said that the film studio may sue a few individuals here to scare people into paying the settlement fee, which is not made public.
Lawyer Bryan Tan, a technology partner at Pinsent Masons MPillay, said that those who received the letters of demand should seek legal advice.
“There are penalties for infringers if this goes all the way,” he said.
So a word of caution to all, please support the movie industry by purchasing original content. A cheaper alternative is to stream genuine content from Netflix or Hulu Plus. Thanks to ViewQwest, Im starting my streaming journey of genuine content. You can make the change too!
1st time users of Netflix might find this article useful, especially if you are outside US. These are the tips and tricks to optimize your Netflix account like a pro.
First, you will need to source for a good VPN like Hola. I would personally recommend using ViewQwest Freedom VPN since works flawlessly for the past 2 months, unlike other VPNs.
Once a good VPN is setup you can take full advantage of your Netflix account to your hearts content.
Choosing Netflix Trial Streaming Plan
Choosing the highest tier for the trial is a good choice for users to test out the capabilities up to 4 users and UHD streaming. You can still change the subscription before the end of 1 month. The cheapest tier is sufficient as you can still watch in several devices without any restrictions.
Watching shows in several windows at once
If you are one that like to multitask and watch a few shows at 1 time, Netflix won’t allow you to open 2 shows in 1 browser. However you can launch 2 different browsers at once to watch 2 shows simultaneously. Eg. Open 1 Netflix show in Chome and another in Firefox.
Find best Movie and TV shows
Sometimes you spend a while to browse through Netflix on what to watch even though Netflix has an algorithm to recommend you the best shows. There are a few ways you can reach into a decision.
– Using reddit http://www.reddit.com/r/netflixbestof . Reviewers update this list constantly according to ratings.
– You can randomize the shows to watch by using Netflix Roulette. There are still some controls to randomize shows by genre, director, actors and keyword.
4. Check out what new Movies & TV Show are coming
Netflix’s lineup of movies and TV shows is constantly changing as the company gains and loses licensing rights for different content. It’s difficult to get a full picture of the Netflix library from within the app itself, but a variety of third-party websites can help.
5. Check out last Movies before they disappear completely
Due to licensing issues, movies and TV shows will be extracted out of Netflix weekly, especially towards the end of the month. So you should take note of the ones you want to watch. You have PLENTY to choose from and plenty that will be missed. Finding out when movies are going to be removed is a little trickier, because Netflix has purposefully obscured that information. Take a look at all the titles leaving Netflix this week at http://nowstreamingpod.com/category/whats-on/leaving-netflix/
6. Essential keyboard shortcuts
F = full screen
Shift + Left Arrow = rewind, Shift + Right Arrow = fast-forward
M = mute
Up arrow = volume up
Down arrow = volume down
Enter = play/pause
Page Up = play
Page down = pause
ESC = exit full screen
7. Share your movies/TV Shows with your overseas friends or family members
If you miss watching movies with your friends who are working overseas, head to https://rabb.it/ and watch videos from Netflix, YouTube, and more with up to 10 of your friends or family. The streaming quality is surprisingly fast. You don’t even need a Rabb it account to get started.
8. Check malicious activity in your account
Suspicious recommendations on your homepage? Check Your Account > Viewing Activity > See recent account access, and see if any of the device locations look weird.
If so, go back to Your Account and click Sign out of all devices. It may take up to three days to go into effect.
9. Use Extensions to take command
In theory, Netflix’s built-in star rating system should work really well, because it’s personalized to your interests. But sometimes you just want to watch a trailer and see what critics think before pushing play. In order for these extensions to work you have to switch off Test Participation in “Your Account” settings.
– The extension for Chrome can help, showing IMDB ratings, Rotten Tomatoes scores, and a trailer button when you hover your cursor over a movie.
– To gain even more control, install Lifehacker’s Flix Plus extension, which adds a heap of customization options including a “Darker Netflix” theme and the ability to hide spoilers.
10. Customize subtitles
In Your Account, click on Subtitle Appearance to make text larger or smaller, or change its color and appearance
Having ViewQwest TV & Freedom VPN opens an opportunity to try all out all US services like Netflix, Amazon Prime and Hulu Plus. So which service is right for you?
Why Netflix is a clear winner?
After listing out the comparison table above, Netflix is the most preferred option. It is the most easy to use and has the best quality shows and movies in the market. I have listed out the pros and con of Netflix as a summary below. Watch the video for a comparison between Hulu Plus and Netflix.
Pros for Netflix:
– No advertisements unlike other streaming services
– Provide a few UHD Content
– TV Shows or movies NOT linked to other sites
– No logins to pay TV subscriptions
– Layout easy to find shows of your choice. (Sometime finding a show to watch takes me almost half an hour in bad app/web layout!)
Cons for Netflix
– late upload of new latest content (normally 1 season late)
– DVD function is a separate feature and payment but redundant for people living outside US. So no issue here
– 2 windows cant be open at 1 time in web version (perhaps to support bandwidth)
Hulu Plus used to be my ultimate favorite, however the copyright issues limit the extensive new content provided by Hulu Plus. Old seasons for TV shows start disappearing and the need to login to other pay site are getting on my nerves. Hulu limits some of their content on apps. You’ll get messages explaining that the content can only be viewed on a web browser, and unless you connect your laptop to your television there’s no way around it. The commercials are getting more and it affects the stream of the actual TV shows.
So as of March 2015, Netflix has taken the place of Hulu Plus for me.
Main Hardware (Output)
There are many options for home theatre setup in the market nowadays. How do you choose one that suits your need? Do you need a full computer setup, Home Theatre Personal Computer (HTPC), Media Player/Streamer or Media Dongle?
Majority of users prefer an “out-of-the-box” media player like Apple TV or ViewQwest TV. No setup is required. Full PC and HTPC require a lot of tinkering and software tweaks to make it compatible for use in the living room as a media device. Typically, home users prefers plug and play and do not wish to use a bulky keyboard and a mouse when they are lying on their couch. Tiny icons, difficult controls and typing need to be minimized to fit the living room remote control.
HTPC like ViewQwest TV might be the obvious winner nowadays. Main hardware setup is very simple, as you only have to plug in the HDMI cable to the TV and power it up. Those advanced users can use optical cable to connect to more advanced hardware like a home theatre system (amplifier with 5.1/7.1 surround speakers)
1) Integrated remote and keyboard (with trackpad or gyro)
2) Track pad/Mouse and wireless full keyboard
3) Mouse with on-screen Keyboard
4) Universal Remote
I would advise to get a backlit device with wireless capabilities for the living room. More advance users might want gyro enabled remote or voice activation on the remote.
Software Setup for PC or HTPC
Basically you need to customize the software setup to your liking. Setting up an organized library of TV Shows, Movie and Music is important. I categorize my Movies folder to different language first. The sub categories are further divided into genres. If you have software like Plex and XBMC it will help to auto divide your movies into all the relative categories.
Software Setup for Media Players like ViewQwest
No setup at all. Plug it in and stream all the content you need from the Internet or network attached storage within the house.
Of course, the next step is to show off your HTPC setup to your friends and family. They will be impressed! Stay tuned for a tour of my home theatre system setup! Part 2 here